***** on my account

Good Day

I wrote about the terrible service from Vodacom Last week regarding a ***** matter, I received a response that somebody would contact me but this did not happen. the next day I got a SMS saying that the ***** had been confirmed and that my account would be sorted in 5 working days. Yet I am still getting calls from the accounts department looking for payment and I am unable to explain what is going on as the line keeps getting dropped. I am really at my wits end with this situation so I will now be contacting my attorney to sort this matter out.