DH
Darryll H

1 reviews | Active since May 2016

11 May 2016, 09:39

***** on my account

<p>I have called the call centre on account 5 times and the accounts girls cannot help me because the data card that I had was on n new system that they do not have access to. The put me on hold for 30 min on every call and nobody picks up the phone.</p> <p>They keep deducting money off my account for data that I used even if I have stopped the account 4 month ago. Nobody can help me. They took my number and said a Zelda will call me back but I have not had a call from her yet.</p> <p>I have tried the live chat platform on the website but nobody calls me back. </p>

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Replies (1)
Vodacom
Vodacom's reply13 May 2016, 07:57
Official

Dear Customer,

Thank you for making us aware of your Hellopeter complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team