1 reviews | Active since Feb 2010
***** on my Account
Earlier in the year someone managed to upgrade my account and add a mobile device to my account. . . . and of course run up a bill second to none. It took three months for Vodacom to acknowledge the ***** on my account. I posted a review on 9th August and got the stock standard response that someone would contact me. So now it is end of November and I STILL have R9980.43 on my account and nobody is doing anything about it. I will not pay this amount! luckily I don't have a debit order on this account so Vodacom cannot deduct this money from me.
But I want this resolved. My account reflects as overdue. Vodacom its about time you fixed this account!!! This has been months of aggravation and irritation. My original contract number is ********** 252. And the number added to my account is ********** 960.
Do I have to cancel this contract to get attention? What does a consumer do to get your attention?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team