***** on my Account

My Vodacom number was due for upgrade in October 2015, During December when I went to the vodashop at Heidelburg Mall, I discovered the account has been upgraded **********ly without my consent, when they checked they realised that it was upgraded at Cell Shark Alberton New Market, I went to the police station to get an affidavit and I have all the supporting documents. My problem now is the case was investigated and the found that this was *****, but Vodacom is still deducting R1900 every month even though I asked them to stop, now my other Vodacom Number is due but I'm unable to upgrade it as the ***** upgrade is now blocking the new upgrade, on the 23rd March 2016 I called Vodacom Accounts and I was send from pillar to post and no one was really doing anything at all to help, the guy who was investigating this ***** was Mr Makhubo and he send me to Ashley Brown to decide and make the final decision which will be to stop the ********** account and pay back my money. I was also transferred to the ***** risk department and I spoke to Martha who told me that Phumzile will call me back but even today on the 26th March I'm still waiting, can Vodacom please do their job.