***** on my account.

An upgrade was done **********ly on one of my numbers *** and an IPhone was delivered to somebody, but not me? I laid a complaint on 16/07/2015 at Clearwater Mall and a reference number (S3-8BK20-07L8S) was given to me. I followed up with Clearwater Mall 2 weeks later and was told that they could do nothing to assist me any further as the complaint was with another department. On 11 August 2015 I contacted Rookshana Ismail - National Service Manager at Vodacom and spoke to her re my complaint. She requested I send and e-mail detailing the full complaint. Up until today nobody from Vodacom has attempted to sort out my complaint or even contacted me with regards to this. The said amount is still being deducted from my account on a monthly basis and has amounted to approximately R10 000.00 owed to me by Vodacom. This is a ********** transaction that was made on my account and nobody from Vodacom has bothered to sort this out or to find the individual responsible for this *****.<br> <br> I have 4 lines with Vodacom, 2 will be moved over to another Network operator and the others will follow soon.<br> <br> Contact me: *** or ***