***** ON EXISTING CONTRACT

VODACOM GREENSTONE managed to open an additional cellphone contract under my current contract with a **** ID. The ID copy is very unclear and the date of issue does not even match up with the original ID they have on the system. They have already deducted R450 off my account without doing the proper RICA process. Sounds like an inside job to me as it is generally very difficult to prove your own identity when making changes to your own contract. <br> <br> Interestingly enough the store manager is neither apologetic nor very sympathetic about the fact that have been extremely negligent...Vodacom Customer Services is completely useless in trying to solve the problem from their side.