***** ON CONTRACT R75000

I discovered a ***** amounting to approx. R75 000 on my Vodacom Contract. Someone accessed my account online and changed my billing address to ensure that I did not receive my statements. They then obtained 2 phones and SIMS and activated World Wide Roaming, and ran up amounts of almost R75k which Vodacom duly debited to by bank account at the end of the month. I was able to get the bank to reverse this amount. Vodacom has now cancelled the phones and SIMS and has reimbursed me the original amounts that I was aware of, but this morning I DISCOVERED THE ISSUE OF A FURTHER SIM ON MY ACCOUNT, amount run up to date - R2 899.49. Vodacom is refusing to provide me with details of how this ***** was perpetrated and FAILED TO CONFIRM WITH THE CONTRACT HOLDER (ME) that these phones could be issued. This is entirely unacceptable. One affidavit and one Attorney later, I am still no closer to understanding who performed that ***** and why their controls are so weak as to enable such a thing to happen.