1 reviews | Active since Jan 2022
***** on contract cancellation.
I've cancelled my Vodacom contract on October last and they said my contract will be ending on 14 March this year. Then on 15th March I was debited R650,99 however to my assurance I thought all is over for me and vodacom. On the 1st April vodacom gave me the usual airtime and data of previous month but my contract is due with them. I phoned to rectify this but unfortunately I was thrown from cancellation department and to Customer care and to Accounts department. Then that seems no one knows his job at vodacom because no one can help me with the cancellation of my contract. My account is already taking to Credit bureau of MBD but no one knows how I ended up at credit bureau. To add salt on the wound they want to bill me for the month of April but my contract ended on 14 March and I was billed o the 15 March 2022. Now what am I billed for ?
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our retentions team. Based on the feedback provided, our team assisted and loaded the cancellation on your two numbers as requested. Kindly note that you are still liable for the airtime and data allocated on the numbers on the 01/04/2022.
Our records indicate that account number I***, is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our retentions team. Based on the feedback provided, our team assisted and loaded the cancellation on your two numbers as requested. Kindly note that you are still liable for the airtime and data allocated on the numbers on the 01/04/2022.
Our records indicate that account number I***, is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,