1 reviews | Active since Feb 2017

07 Jun 2017, 18:19

***** on Cell phone

<p>Hi there was a *****ulant sim swop done on my account while I was asleep last year already, vodacom said they will investigate as below, still un resolved</p> <p>From: ********** <br />Sent: Thursday, February 4, 2016 10:44 AM<br />To: Pieter<br />Subject: Re: ***** on my Cellphone ***~VDWJ<br /> <br />Dear Pieter Van Rooyen</p> <p> </p> <p>As per our telephonic conversation on number ********** 620 today refers:</p> <p> </p> <p>We have logged your query with our Group forencis team.</p> <p> </p> <p>They should provide feedback within 7-14 working days.</p> <p> </p> <p>Your reference number on S3-GM42Q-QUQZF.</p> <p> </p> <p>Regards,</p> <p>Phindile Chiya</p> <p> </p> <p>Dear Pieter Van Rooyen</p> <p> </p> <p>As per our telephonic conversation on number ********** 620 today refers:</p> <p> </p> <p>We have logged your query with our Group forencis team.</p> <p> </p> <p>They should provide feedback within 7-14 working days.</p> <p> </p> <p>Your reference number on S3-GM42Q-QUQZF.</p> <p> </p> <p>Regards,</p> <p>Phindile Chiya</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,