***** on bank account - mobile phone purchase

On October 12th, I reported ***** activity that was done in my name. The culprit bought a mobile phone in my name. I wrote an email to them and they never got an acknowledgement nor responded.

I followed up on the 17th. No response.

On the 24th, Vodacom acknowledged my email, promising to respond in the next 7-14 days.

On the 25th, they asked me to share documents that I had shared on the 12th. I shared them AGAIN. They did not respond., when I checked on feedback.

Today it's Nov 3rd. No feedback!

My main worry is that the longer they take to respond, the more my identity is at risk.

I