***** On Account (Lame Excuses)

Good day

My name is Donovan, on the 30th of August i cancelled my contract as it expired already. On the same day someone opened another contract with 10GB of data **********ly. Vodacom debited my account but i reveresed the money as i have no knowledge of any other contracts with vodacom. I went back to the store, and they are advising me to get an affidavid while they investigate. According to the store agents this happend to other customer's also and it was done by another company (not vodacom). Are you telling me someone hacked your system and created these contracts? Seriously, this was obviously done internally and i want answers urgently.

1. Why should i be inconvenienced because of vodacoms neglegence? 2. Why is this contract not suspended? 3. Who is going to pay for my bank reversal fees?

Please contact me immediately because i am not going back to the useless vodacom store.

Store: Vodacom Shop Location: Weskus Mall (Vredenburg) Complainee: Mr Donovan Burger Contact: ********** 116 or ********** 531