***** on account

There was ***** on my data bundle. It was up grade with out my approval and I have never received a new device. I did a statement and sent it throw and they confirmed that it is so and it was sorted or I think that it was so. September they soft lock me again on my date bundle and said I still in arrears of R 4,888.58.<br> I account number is ***-8<br> I have 3 numbers with Vodacom.<br> <br> 1. *** Data bundle for R 109.00<br> 2. *** Cellphone for R 219.50.<br> 3. *** Cellphone for R 64.49.<br> <br> All three lines are top up accounts and the total for them is R 392.99.<br> <br> I have phone on the 17/11/2015 to find out how long are they still going to be because I still by every month for the data that I can not use and a service request number S3-9M02E-EE4KH was lock again and on the 18/11/2015 all my lines was suspended.