AH
Adeline H
1 reviews | Active since Aug 2010
02 Nov 2022, 09:53
***** on account
I have been trying since beginning September to resolve a ********** contract taken out on my name. Their ***** department confirmed it was resolved and I was STILL debited for the ********** contract. Their call centre can't help me and the ***** dep do not answer. I would never recommend Vodacom. They have a don't care attitude all around. Terrible customer service.
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Replies (2)
Vodacom's replyOfficial
02 Nov 2022, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2022, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AH
Adeline H's updateReviewer Update
04 Nov 2022, 10:36Still no call back and no resolution. ***** dep refers me to accounts and accounts refers me to *****. Pathetic service.
AH
Adeline H's update04 Nov 2022, 10:36
Reviewer Update
Still no call back and no resolution. ***** dep refers me to accounts and accounts refers me to *****. Pathetic service.