MB
Michael B
1 reviews | Active since Apr 2014
08 Oct 2019, 10:48
***** on account
In April 2019 I reported to the ***** dispute department that my expired account was upgraded without my knowledge or permission and that as part of this upgrade an iphone and Apple watch was supposed to have been provided to me, which I dispute. As a result my account is being **********ly billed R1508 instead on R75 per month.
It does not seem like anything has been corrected on Vodacoms side and now I am getting Hammond Pole Attorneys calling me saying I owe Vodacom R1000s.
Please can this be resolved.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Oct 2019, 10:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 14:34Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance
Vodacom's reply25 Oct 2019, 14:34
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance