LB
Lukas B

1 reviews | Active since Dec 2017

14 Dec 2017, 10:04

***** on account

I have a Vodacom contract (for many years) Four months ago, strange billing on my account came through (debit order). When I investigeted, 5 new cell phone numbers were opened to my account. Within 5 days, more that R17,000 of costs ran up. Calling Vodacom, the numbers was "blocked", but after 4 months now, the ***** is still not cleared from my name, and I get 10 calls a day from Vodacom that I am in arrears and I am threatened that my number (note number, my number) will be disconnected if not paid. What to do?. Every time I call, it is still under investigation. Totally not acceptable !

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2017, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team