1 reviews | Active since Dec 2017
***** on account
I have a Vodacom contract (for many years) Four months ago, strange billing on my account came through (debit order). When I investigeted, 5 new cell phone numbers were opened to my account. Within 5 days, more that R17,000 of costs ran up. Calling Vodacom, the numbers was "blocked", but after 4 months now, the ***** is still not cleared from my name, and I get 10 calls a day from Vodacom that I am in arrears and I am threatened that my number (note number, my number) will be disconnected if not paid. What to do?. Every time I call, it is still under investigation. Totally not acceptable !
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
