***** on account

I reported ***** on my account in January. My data sim was **********ly upgraded and calls was made, as well as data bundles bought on the account, which amounts to more than R6 000-00. The Legal Department confirmed the ***** and they are sending me back and forth to speak to customer care, upgrades, legal, *****, etc. I've been spending hours on the phone to try and find out what the outcome is. According to Legal as the ***** was confirmed, and the ********** upgrade / sim swop was reversed, there must be a credit pass to open my account. Account department can not assist with this although Legal put me through to them. As a result of the ***** my other two numbers are also blocked and I can not use my cellphones. This has been going on since January 2015, two months already. Surely it can not take this long??? Vodacom is really not there for its customers and I am very unhappy about the service I am receiving from them.