KM
Kevin M

1 reviews | Active since Apr 2017

03 Apr 2017, 14:41

***** on Account

<p>I have been struggling with Vodacom to help with a ***** number on my account for about 2 years now. I have gone to Vodacom outlets to report this about 4 times, but nothing has been done. I have conacted the Vodacom ***** department and longed the problem with them and received a reference number, but on phoning to find out the progress, it was stated to me that the complaint has not been lodged. I have now phone Vodacom on 082111 for find out what is happening, and the complain has still not been lodged and no one can help me. I have been paying for 2 years someone els account. This is very unprofesional of Vodacom. I feel this needs to be sorted asap as i have been trying to sort this out for almost 2 years, and all the money that i have paid so far for the ***** number should be paid back to me in full.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team