VS
Valerie S
1 reviews | Active since Apr 2022
28 Apr 2022, 19:16
***** on Account
An account was opened on my name without authorization or my self or ID Document present . account number I***-4 does not belong to me this is Identity theft and its reflecting on my credit profile . please correct this or else a case of ***** will be opened . This is not the first time it happened . My original account I***-6 was also hacked a while back and it was a mission to get it changed back. Vodacom you will be responsible for all legal proceedings if this goes to court i am almost a pensioner and you don't give a damn about your users or subscribers
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Apr 2022, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2022, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Valerie S's updateReviewer Update
29 Apr 2022, 12:30This must be rectified I never gave anyone authorization to add an account and even the address is incorrect on that account. I will not be liable for legal fees because you allowed ***** to take place
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Valerie S's update29 Apr 2022, 12:30
Reviewer Update
This must be rectified I never gave anyone authorization to add an account and even the address is incorrect on that account. I will not be liable for legal fees because you allowed ***** to take place
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Valerie S's updateReviewer Update
29 Apr 2022, 17:27Which daughter? i only have son which is also a Vodacom customer. please advise who is my daughter or else i will take this further .
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Valerie S's update29 Apr 2022, 17:27
Reviewer Update
Which daughter? i only have son which is also a Vodacom customer. please advise who is my daughter or else i will take this further .