***** Not taken seriously by Vodacom

I have a contract with Vodacom which was due to expire end of Jan and I wanted to cancel it. On the 27th Jan I was debited R1449 instead of R199. I enquired and was informed that the contract was upgraded which I never did. I lodged a ***** Claim with their department and was told that they will have a resolution within 14 days. I have submitted all the Documents they requested and still awaiting feedback. Voda**** is the worst service provider ever