***** not taken seriously

I discovered ***** on my account 16th of July 2015. The Vodashop showed me that an ******* upgrade was done in my name without my consent at a Vodacom shop in Cresta mall. The ******* upgrade was on a mobile data (3G ****le) contact.<br> <br> Here is the sequence of events since then:<br> <br> 21 July: Reported ***** to ***** department. Agent ensured me that someone would phone me in 24 hours.<br> <br> 27 July: Its been a week since I reported the ***** and no one has even attempted to contact me. I contact the ***** department. Agent claims that they are waiting for information from me which was never requested from me. I ask them to email me a request for the information and provide me with an email address I can respond to. I gave them two email addresses.<br> <br> 11 August: Two weeks and still no contact from Vodacom. I have received no emails nor has anyone contacted me on my phone number. I call again and the agent claims they sent me and SMS (to the number of a 3G ****le, genius!!). I request AGAIN that they send me an email and I take my Affidavit and ID to the Vodashop to be sent through. <br> <br> 20 August: I follow up again and request an email again. They give me a fax number which I tried and didnt work