lM
linah M
1 reviews | Active since Jan 2019
24 Jan 2019, 14:03
***** not sorted out
Good day
Im not happy with Vodscom. I released in November on my statement that here was something wrong.
I went to a Vodacom store and they said that there was ***** on my name. we called the ***** department we send all the document through to them they said I need to wait 7 days.
After many calls going up and down to Vodacom send the documents again still no luck and every time they said 7 days .
Every time im in the store on the phone with ***** dept for more then an hour telling my story all over. Sorry but cant go on like this you better sort this out ASAP.....
MS L Mnguni Account nr I ********** The ***** numbers is as follow. ********** 1031 - smart xs+ ********** 1771 - flexi 165
Can you contact me on ********** 516?
Thank you
Linah
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Jan 2019, 14:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2019, 14:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jan 2019, 17:27 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2019, 17:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,