NB
Nadine B

1 reviews | Active since Mar 2012

25 Jan 2017, 21:00

***** not sorted out.

<p>due to the ***** done on two of my contracts,i can not up grade untill you reverse the problem..these two numbers were due for a up grade..only a vodacom personel has access to a clients records and know when a up grade is due,,so one of your sales people was involved with this *****,i reported this matter to you before and went into your Glen branch a couple of times and no one has bothered coming back to me..This ***** took place in the Clear water mall,,you have all the details already.so im paying for a up grade i never got..so what must i do to get some sort of joy or results in sorting this out..my details are as follows..tel.. ********** 505 ...or ********** ********** you i am eagerly waiting to hear from you...this is URGENT...</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 07:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,