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zama D
1 reviews | Active since Sept 2013
23 Aug 2020, 20:38
***** not settled
Im a victim of ***** and have a victim letter, the ***** department confirmed that my account is settled, I want to close my account but I have an outstanding balance. Apparently the ***** department billed me incorrectly, you cant get a hold of them. This make reflect incorrectly on my score.
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Replies (2)
Vodacom's replyOfficial
24 Aug 2020, 08:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's reply24 Aug 2020, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's replyOfficial
07 Sept 2020, 12:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, i have advised you accordingly with regards to your account. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2020, 12:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, i have advised you accordingly with regards to your account. Regards Consumer Website Team
Best regards,