***** - Not allocating payment to keep account in arrears for more money

Made a payment on 1 May and account still in arrears. Phoned Monday (2 May at 11H00) only to hear that it is out of business hours (What a joke). Phoned yesterday 3 May only to be told that they can see the payment, but due to the public holiday the system will only update today. Phoned again on 4 May and told that the system will take 4 hours to update. I cannot cancel one of my contracts due to Vodacom *******ion by taking money and not allocating it to my account, I am now contacting FNB Law on Call.