*****, NO RESPONSE and EXTREMELY BAD SERVICE!!!! V

I signed up for a data contract with Vodacom a few years back. In the year of 2014 my contract expired and I did not renew it. Then in Jan 2015 new products were loaded on my account which I DID NOT APPROVE OR SIGNED-UP FOR.I informed them of this After some queries I discovered that these products were added at a vodacom branch in tygervalley by an agent named WAYNEJ. For 3 months Vodacom subtracted money from my account for a product I did not want/signed up OR USED. I asked them numerous times to remove and sort out/refund and sent all docs to their ***** department. After 3 month of paying Vodacom did ABSOLUTELY NOTHING!!! I then stopped the debit orders and also informed Vodacom of it. I did not get any responses from Vodacom for almost 6 months. Last year November I received a call that my account was outstanding of R27 000+. I explained that there was ***** on my account and that I thought the issue was resolve. I sent the documents to their ***** again in november but recieved no response from Vodacom.Today I receive a text that they have handed me over to debt collectors. Vodacom cannot be trusted and is truly the worst service provider in SA.