***** - no response

Item: Vodacom
Rating: 1
Author: Zander W

My sim card was **********ly swopped more than a week ago and thousands was spend on my account. I have done all I can, logged calls, swopped the card back, got affidavit signed at the police. Still I have no reference number from Vodacom or confirmation on how this will be solved. Can someone please call me to explain what to do next since I cannot be held liable for that invoice.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 Nov 2018, 08:00

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Nov 2018, 08:00

Official

Best regards,

Zander W's updateReviewer Update

05 Nov 2018, 09:48

Thanks for the quick response but still no contact from anyone. When can I expect someone to phone me?

Zander W's update05 Nov 2018, 09:48

Reviewer Update

Thanks for the quick response but still no contact from anyone. When can I expect someone to phone me?

Zander W's updateReviewer Update

06 Nov 2018, 11:31

Still no response. This is shocking!

Zander W's update06 Nov 2018, 11:31

Reviewer Update

Still no response. This is shocking!

***** - no response

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