***** - New Contract sold as replacement

<p>I have a contract with Vodacom (I ********** -8) they phoned in March regarding a tablet contract. I advise them that I do not what a new contract as my current one is still active and only due for upgrade in 2017 according to the sales person this was not an new contract but an replacement contract on my current contract with number ***********. I asked the sales consultant about 3 times if she is sure that this was not an new contract (This can be confirmed with the call recording for that sale) </p> <p><br />However when my package arrived the contract was not in the box and I phoned Vodacom to arrange for the replacement contract. I was advice by the telephone consultant that this was indeed an new contract and not the replacement contract as explained to me by the fist sales person. I advise the person that I did not order a new contract so I do not what the contract she advise me that she will sent the courier to pick up the tablet as I did not what it. </p> <p><br />Two weeks after the phone call ram collected the Tablet with Way bill number RW ********** 1. However the new contract with the tablet that is in vodacom's store or maybe even with a new owner is costing me a monthly fee of R109.00 as this contract was never cancelled from my name. When I phone Vodacom they only advise me that they did not receive the Tablet back as I did not sent it. I phoned Ram the courier vodacom sent to pick up the parcel from me to make sure that it was deliver to vodacom they gave me the pick up slip V2P0044V327 office of Gerald and Creak ********** 000 at vodacom signed for the parcel. </p> <p><br />I am Struggling for 4 months to cancel the contract that is not even with me or signed by me and unable to do so as vodacom *********** workers are sending me from one department to another.</p> <p><br />I asked my wife to continue on my behalf as I am an Plumber and general maintenance guy who are unable to spent the rest of my life to explain to vodacom that they are *******ly deducting money from my account for an item that is back with vodacom and never used or opened by me due to their falls way of selling new contracts to our potentially selected customers. My wife is refused to deal with this on my behalf I Draw up an letter giving her Authorization to assist me on my account but still they want to confirm that it is me with an phone call but they are unable to phone me while my wife is wasting her time with them. </p> <p><br />Vodacom can add new contract on my name and ID number with no signature no authorisation but me the legal holder of that ID number is unable to get this new contract from my name in 4 months due to their legal requirement to cancel a contract that I in the first place did not want. </p>