***** / negligence / conflicting feedback / NO HELP

Over the weekend we went to stop our one Vodacom contract at Vodacom and upgrade the other contract when we tried to stop the one contract we were told the contract was in fact renewed and a new cellphone was issues. This was done at Incredible connection and they send the documents to Vodacom, Vodacom was kind enough to supply us with all the paper work from incredible connection, the ID documents was not a certified copy if the proper ID was checked they would have picked at its two different people. I expect and explanation from a manager The Grove branch. This was done at incredible connection The Grove branch THIS IS THE 4TH complaint and still no feedback. the manager at the Grove Anne Henry should be fired not only for giving conflicting information and lying to customers but for not giving feedback as well. Anne Henry i cant believe you are a manager. Thank you for NOTHING an no assistance and all the ***** you cant explain that happened in your branch by your people, and if it was Vodacom like you say why wont you even assist us to get the matter resolved??????????