***** / negligence

My contract was upgraded with ********** detail due to negligence from vodacoms side. NO FEEDBACK HAVE BEEN GIVEN TO ME I don’t have the time to go into Vodaworld because I work every day, now I can’t stop a my contact without paying a penalty and I am not given any feedback on the matter. I will be reversing all my debits from the upgrade date. This is the worst service and the worst network EVER and now it’s costing me money every month for something that is not mine. The ID copy provided at the date of upgrade on the 18.06.2017 does not even look like me, they only have a copy not even an certified copy of the ID provide and the store incredible connection the Grove can’t provide Video footage to see if there was a ID provided even. THE LEAST YOU CAN DO IS GIVE ME FEEDBACK SINCE between incredible connection and you AS Vodacom was the cause of ***** on my name. I expect feedback before 12:00PM TODAY,SINCE THIS IS MY SECOND COMPLAINT ON HELLO PETER. To call Vodacom does not help, I went into a branch and that did not help and incredible connection is also just passing the buck back to Vodacom who can’t help me