PL
Pertunia L

1 reviews | Active since Feb 2018

05 Jul 2020, 15:25

***** more than 3 times now. Am tired

Vodacom should be exposed, I just want to know what is the procedure in terms of credit vetting for their customers.... I guess they don't do credit vetting then. I used to have an account with vodacom of which it ended in 2018 January. But ever since I experienced ********** activities under my name... Everytime I pull a credit report vodacom account is in default... I have canceled the account in 2018. When I contact the ***** department no one gets back to me am really tired. I regret opening up an account with vodacom. When some one come to the store or calls call center, they should be asked to verify information eg address, email address, cell phone numbers ect. If this was the process they use, alot of ppl would not be victim of this kind of *****..... I regret knowing vodacom

0
Replies (1)
Vodacom
Vodacom's reply05 Jul 2020, 16:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team