MH
MELANY H

1 reviews | Active since May 2010

19 Apr 2021, 21:23

***** misleading information to make a sale

I am so furious Vodacom rewards sales person called us and sold us a sim card on contract for 40 gigs of data we received today 19 April 2021 she said we could transfer the data to up to 5 phones what a **** as soon as I received the sim I called *** to activate it the consultant said that it was not true we could not transfer data so I immediately canceled the new contract ref *** I want proof that she canceled it immediately I received messages on my phone tonight that this sim was activated and the message gave a number 082 111 for queries that does not exist what the hell is this? It is ********** to mislead potential clients or existing clients I need confirmation from vodacom that their invoice number K*** dated 17 April 2021 for that data contract for R259.00 per month has indeed been canceled!!! I cannot belive this after being a client of Vodacom for 20 years! Disgusting

0
Replies (1)
Vodacom
Vodacom's reply20 Apr 2021, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team