***** matter closed no reversal done nothing done

on the 1st of feb 2015 on my data device i got an sms to say i was migrated to M package , i phoned the call centre to say i never upgraded or approved any upgrade as i was happily using my 3-3 gig data contract monthly ...the agent justice and another agent told me they see this upgrade was done **********ly and i never upgraded , i sent my affridavit through with copy of the id book - michelle roberts confirmed it was received and she will send it to the ***** department , i got a miss call and a sms from the ***** department <br> wanting my id copy - i emailed it as stated to customer care then the day after i get my bill to pay for the ********** upgrade i phoned customer service 1 agent put me back into the que another lady put me to upgrades - 3 times i had to confirm my security detaisl (hassil) - upgrades said the ***** department closed my case i have to re send all my documents again and wait over a week again ,so who must pay the bill ??<br> im very unhappy i asked for the ***** department number i get given upgrade and legal contact details how appauling - the ***** department dont even phone again they just close the query and i sent my id copy when i got the sms disgusted.