PH
Phillip H
1 reviews | Active since Jan 2021
05 Jan 2021, 21:02
***** Loggend - NOT RESOLVED
My mom's phone account was soft locked and we found out that a ********** line was added to her account with a device worth R31,000.00 Contacted vodacom, went to the police station and gave an avidavid. Supp**** vodacom with all required. It has been a month, line has been blocked multiple times. Vodacom rep**** to ***** case logged and confirmed that the ***** was real and that it would be sorted. Another two weeks have passed. Phone has been locked again and the R31,000.00 is still showing on the system. This is really bad service from Vodacom.
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Replies (2)
Vodacom's replyOfficial
06 Jan 2021, 08:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2021, 08:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2021, 13:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number S4-I496M-MB3Y, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number S4-I496M-MB3Y, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2021, 13:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number S4-I496M-MB3Y, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number S4-I496M-MB3Y, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,