***** leading to a bad credit rating

Good Day, I have had enough…I have lodged this on Hello Peter as well. We have been with Vodacom for the past 17 years and up until the last 12 months, it has been a nightmare of note. an Iphone get purchased on our account and its been a year without this being resolved. we are now billed over R5000 that needs to be settled. We have made tons of calls to their pathetic call centre and spent hours telephonically trying to resolve this and too date we hold our breath waiting for someone able enough to handle this query. Why do COPORATES treat us mere mortals with such disdain, does loyalty not count. It seems no one cares enough to fix this issue and our credit scoring is being affected by this issue....Can some one in the VODACOM World help us...... An absolutely disenchanted client.