***** is not taken seriously.

On the 10th of September 2015, I received a sms stating that another contract was attached to my account. <br> I called Vodacom immediately and was told that a report was sent in and I was to get an affidavit and a copy of my ID and fax it through to ***. She then told me that someone would contact me within 24 hours whether they have received the affidavit or not. She also gave me the service request number S3-8GYDZ-ZD2R.On the 11th September 2015, I did exactly that.I got no call. On the 18th September 2015, I went to Chatz in broadacres. They called Vodacom and even emailed the document through, another request number A6-XFD5-IX29N. And I still waited. I was even once told that they had contacted me, but on the ********** number. Really!!! This has now gone on now for a month, I call, I fax and still nothing. I then realized that they had added another debit order onto my bank account and have taken money for the ********** account. I reversed this and have been harassed with voice recorded messages for the past couple of days. I have now received a message to fax the documents through again!! They might think that ***** is a joke, but sure as hell do not.!