MM
Maryke M
1 reviews | Active since Apr 2016
06 Jun 2022, 11:23
***** is committed on my Account!!!!!!!!
Vodacom is *****ing from there customers. My Account in March was R717.99 . APRIL, May my account was R733.99 now in June My account is R738.02. They are giving the credit for March mistake but add to to the contract . My contract for *** IS for -21.74+268.71= 246.96 and not R-21.74+282.61= R260.87. My contract for *** IS for R200+112.17+8.69= R320.86and not for R213.17+8.69+112.17 = R334.03. Is is how VADACOM ***** and commit ***** on account. This is now the 2 time I need to point this out . You give the credit but add it on the contract how does that work. My Totaal ACCOUNT MUST BE 717.99 THAT IS THE amount that must be deducted from my account ANd NOT R733.99 April , May R733.99 and June R738.02. Please see that my account is fix according
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Replies (3)
Vodacom's replyOfficial
06 Jun 2022, 12:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Maryke M's updateReviewer Update
06 Jun 2022, 13:37When I bring this under you staff aware of the problem they said, There was a price increased in April. And yet my credit was giving to me in April but my account was not Fix. Now The increase my *** from R200 to R213 ADD JUNE and *** was R56.52 now R60.87.ADD JUNE *** was 268.70 , April and may billed me 282.61. This is ************** My skin is white, is that the problem? first the said it is the increase now they said it is a mistake. So Can you please advise why the mistake is to fixed yet?
MM
Maryke M's update06 Jun 2022, 13:37
Reviewer Update
When I bring this under you staff aware of the problem they said, There was a price increased in April. And yet my credit was giving to me in April but my account was not Fix. Now The increase my *** from R200 to R213 ADD JUNE and *** was R56.52 now R60.87.ADD JUNE *** was 268.70 , April and may billed me 282.61. This is ************** My skin is white, is that the problem? first the said it is the increase now they said it is a mistake. So Can you please advise why the mistake is to fixed yet?
MM
Maryke M's updateReviewer Update
15 Jun 2022, 12:15 Please advise why customers Can see that you change there Contracts how you please!!!!!!
Vodacom's reply:
15 Jun 2022, 11:51
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom has implemented a price increase across Consumer and Business Smart and Red price plans. The changes will be app**** to the monthly subscription.
https://www.vodacom.co.za/vodacom/terms/pricing-guide https://www.vodacom.co.za/vodacom/shopping/plans/flexi-price-plans-update Regards Consumer Website Team
Vodacom's reply:
15 Jun 2022, 11:51
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom has implemented a price increase across Consumer and Business Smart and Red price plans. The changes will be app**** to the monthly subscription.
https://www.vodacom.co.za/vodacom/terms/pricing-guide https://www.vodacom.co.za/vodacom/shopping/plans/flexi-price-plans-update Regards Consumer Website Team
MM
Maryke M's update15 Jun 2022, 12:15
Reviewer Update
Please advise why customers Can see that you change there Contracts how you please!!!!!!
Vodacom's reply:
15 Jun 2022, 11:51
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom has implemented a price increase across Consumer and Business Smart and Red price plans. The changes will be app**** to the monthly subscription.
https://www.vodacom.co.za/vodacom/terms/pricing-guide https://www.vodacom.co.za/vodacom/shopping/plans/flexi-price-plans-update Regards Consumer Website Team
Vodacom's reply:
15 Jun 2022, 11:51
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Vodacom has implemented a price increase across Consumer and Business Smart and Red price plans. The changes will be app**** to the monthly subscription.
https://www.vodacom.co.za/vodacom/terms/pricing-guide https://www.vodacom.co.za/vodacom/shopping/plans/flexi-price-plans-update Regards Consumer Website Team