***** invoice

On the 11/12/2020 I received an email from the accounts department with an invoice of 1/12/2020 with a R0 balance. I was provided with data on the 1/12/2020. I contacted the Customer Services Customer care Centre to understand why my invoice stated R0 but was provided with data. The consultant confirmed that the data is yet to be invoiced, they confirmed that there is no balance for the month of December 2020 and was to pay a balance of R1723.00 in January 2021 as the total cost for all 3 contracts. On the 8 January 2021 I received an email again from you with 3 invoices attached on the email (H5-Q19Y0; H5-QEA0H & statement date: 3/01/2021), suddenly the account balance is R2857.20. I contacted the call center again to understand were this cost stems from, they informed me that I was being charged for data. Both agents were unable to confirm the subscription fees of each contract as, they are closed line contracts. It is absurd to expect me to pay an account that cannot be confirmed, seems no-one at vodacom knows what is my subscription per month, as per my contract agreements, they unable to send me the date in which all 3 contracts will end. I'm at my wits-end with the company and regret taking up contracts with Vodacom, this is absolute *****!!! furthermore, the data network has been unreliable for the last two weeks. I expect to receive all documents I signed with vodacom in respect to all 3 contracts and an immediate adjustment to the account. I give you 48 hours, should the debit of R2857.20 be debited from my account, you will be responsible for all bank charges incurred. I will send you my bank statement immediately for a refund. I will not accept this....