***** investigation - Pathetic. No priority. No urgency. Poor service provider for No. 1 Cellphone seller.

Printed out our cellphone bill/statement for October payment on 23/10/17. Has 4 cellphone nos. linked to this account (mine, my wife's and our two children). Saw that 6 data simcards were loaded onto my wife's number (at a Game in Gauteng), we're from Paarl.

Went to local Vodacom Cellphone shop to report this. They asked me to provide affidavit that the extra 6 simcard nos. aren't ours. Did so and supp**** affidavit and all necessary document on 26/10/17 to Vodacom to "activated" ***** investigation. The 6 simcards were "blocked" by local Voadcom shop and ***** reported (this is where the good service STOPPED.

We are NOW / today at 16 January 2018. Now resolvement yet. In fact has just received Warning: Outstanding Account (amount R5 102.47) this morning.

Since 26/10/2017 we had to send the same documents twice again to the ***** department to "start" the ***** investigation (pathetic). Since second week of December all for our cellphones are being blocked for any service, ALTHOUGH these numbers/accounts were and are being paid (in full) from 26/10/2017 to date.

December we told them we're going on holiday/on the road and need our cellphone services to be able to call someone for assistance when and if needed. Now service effort was still being made to resolve the ***** issue.

Till today none of us four family members can call anyone and it's starting to affect our business as well, since we can't call our Clients as needed. Since December we're making use of Cell C simcards (additional costs) for emergency service, since we have a FIXED Vodacom contract (without service)

Pathetic service for a company like Vodacom.