***** inside of Vodacom

Called in to upgrade one of my data contracts, just to find out that it was already upgraded in January 2015.<br> I informed them I never requested this upgrade where the call centre agent said it was ***** from inside Vodacom! I was asked to send through an affidavit and ID copy to a fax number as no email is available. Been faxing the document several times a day for a week and they just claim they don't receive it. <br> This is ridiculous that I have to struggle with this as they are the ones who committed *****!