*****, ***********, *****ing and useless

<p>Bluntly *****ing: expecting me to pay for data that I did not use.</p> <p>I have a red advantage package with vodacom. This includes 700 min unlimited sms and 1gb data.</p> <p>My data was exhausted on the...... and i was using wifi for data and downloading.</p> <p>I phoned in on Friday the 23rd of September 2016 and got a case no. On Saturday I saw that the account when up again significantly. My account was softlock, I then increased the limit on Saturday so that the account be unlocked. So after the account was locked again, I phoned in only to hear that the data bill was responsible for this. They could not find me case no. I have screenshots of all the sms with the case no they send me. I explained to them that my mobile data was off on my fone and that I only use wifi. I am not so stupid to leave it on after all of this. They explained to me the dynamics when downloading out of bundle and that only after the download was complete it will show I am over my softlock limit.</p> <p><br />But this is my problem:</p> <p>There was a soft locked in the first place to prevent this.</p> <p>After discovering the problem there was another soft lock cap on my account that did not stop the data from downloading, even with my mobile data turned off. I phoned in and they locked a case no for me which they could not find when I phoned in again.</p> <p>My mobile data was switched off on my phone. I was only using my home wifi. But the data just went on accumulating even though my mobile data was switched off.</p> <p>After going to the Menlyn repair branch on Monday the 26, they told me it could not be my phone and that it is impossible to use data if the mobile data was switched off and referred me to sales. I told them to see for himself that it uses mobile data and not wifi if mobile data is switched off. I told them to open the account (unlock it) let me connect to their wifi with my mobile data switched off and show them. (The phone was in for repairs before). They declined to do this.</p> <p>Every time i used wifi the account would just accumulate.</p> <p>I am not prepared to pay this huge account for data that was not a result of neglected downloading on my behalf. </p> <p>I was aware of the problem and did everything I could to prevent the escalating amount; due to data usage.</p> <p>There is also an Afghanistan passport linked to my account that I found out about when dealing with this.</p> <p>The service is beyond terrible and shocking. Nobody is competent and willing to help.</p>