***** in vodacom no joy

After some investigation as to why my wifes debit order was very high we figured out that one of her contracts had been **********ly upgraded and a new contract had been taken our also, this all happened between 28 August and 30 September 2017, after following all the requirements set out by the call centre which was to send affidavit with sample signatures and copy of id to ********** and then numerous calls to the call centre I received a direct number to a lady with the name Nomsa who works in there ***** department, needless to say she does not answer any calls nor does she call back when I leave messages. I have just about had it with vodacom as no one seems to care about the problem at hand. It has been a month now and I have not received any communication from them I don’t even know if they have received the documents that I sent to them all the while they are just to happy to take money from our bank account!