***** IN VODACOM CALL CENTER

I am so angry with Vodacom. We as clients' dues to support you guys from the 1000s of telemarketing calls we get from you, we then do the right thing and make sure our account is up-to-date on a monthly basis and we get *****ed in the end. I took a contact in 2015, the device was ****** and i still made sure my acc was paid in full. In January this year my contract ended and I personally went into a Vodacom branch, paid my last installment and asked for a cancellation. I was told they cannot cancel the contract in the branch and i'd have to have call the center. The very next day I called the call centre and spoke to a gentleman by the name of Madidas. He tried to tell me I cannot keep the number on prepaid, and if I still want the number I would have to take another contract, he tried to [persuade for 15mins and eventually I demanded he cancel my number completely. He told me the cancellation request was submitted and I will receive a cancellation letter of sort a few days later. To my surprise yesterday I receive a message stating Vodacom has taken legal action against me for my accountin arrears. I called the attroney and he stated i owe R350 and I had to visit a branch to query this.

Management at the Eastgate Branch was kind enough to assist me after the woman over the phone at the call center refused to help me and hung up on me.. Management told me according to the system my contract cancellation request was submitted and a few hours later, the contract was upgraded until 2020 without my knowledge or consent!!!!! By the very same gentleman! My email address was removed and a **** email address was added to this contract so I wouldn't be aware.

FIRSTLY, HOW DARE VODACOM APPROVE A CONTRACT WITHOUT A CONSENT OR MY KNOWLEDGE..... AND THE YOU HAVE THE DAMN AUDACITY TO HAND ME OVER ON A CONTRACT I DID NOT CONSENT TO!!!!!!

VODACOM HAD TARNISHED MY CREDIT SCORE FOR SOMETHING I AS THE CLIENT HAD NO CONTROL OVER AND I AM THE VICTIM OFF! MY NAME IS BLASPHEMED, AND YET I AM THE VICTIM OF THIS *****!!!!!

I WILL TAKE EVERY STEP GOING FORWARD TO ENSURE VODACOM GETS WHATS DUE TO THEM FOR THIS ****! AND AS FOR MR MADIDAS, YOU HAVE YET TO FEEL MY WRATH YOU SOB!!!!!!!!