***** in Vodacom and poor service

***** on my vodacom account

Hi asked to be put on prepaid, insted the person from vodacom who was helping me upgraded me. I did not sighn any documents. When i realised that there is debitorders going off on my account i phond customer care and they inforemed me that i have been upgraded. I was told to send documentation threw to the ***** Dispute department and i did on 19 Feb 2018. I was contacted to say that they are busy with the investigation. On 6 March 2018 i was notified that my account was not paid and if i do not make payment my line will be cut off. When i phoned i was told that the ***** department never recived my documents. I sent it again and was sent the following EC-1J83-32EW2P nr. Everytime i phone i get promised that i will be phoned back but it never hapens. I keep reciving calls from the accounts department that my account is in arrears when infact its vodacom that has to pay money back to me. It became very clear to me that vodacom has no customer service and does not intend to resolve the matter.