MJ
Marius J

1 reviews | Active since Jan 2015

23 Feb 2023, 23:25

***** in my name!

I was just sent an Invoice from VODACOM for a contract that was opened in my name, I cancelled my account more than 5 years ago with them. I will never go back to them because they are too expensive. Now they send me an invoice for over R2000 that I have to pay before the end of the month. They kept my details on record even after I closed my accounts, Surely this is against the Protection of personal information act, and secondly, this account was opened without all the relevant checks. I want some feedback Immediately!!!!

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2023, 07:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team