***** in my name and Vodacom does noting to help me

I had ***** done in my name where 2 lines were opened after my contract with Vodacom ended. I reported this to them and was asked to send through an affidavit stating that I know nothing about those transactions. I sent the documents to 3 different email addresses given to me by different call centre agents because they kept telling me that the docs had not been received. Eventually in September I received notification that docs were received and feedback will be given to me within 14 days, needless to say that that period has elapsed and I am still to hear from Vodacom. In the meantime, money is still being deducted from my account for contracts I have no knowledge of. I cannot wait to get Vodacom out of my life once this whole thing ends, but by the look of things that will be in eternity. Can some competent person, that is if you have any of those in your employ, please let me know what happened with that investigation..... that is if an investigation was even done.