BL
Bryan L

1 reviews | Active since Nov 2022

24 Nov 2022, 12:46

***** in 5 minutes to clear my name weeks

A few months ago a Vodacom official called me, she told me lies as after the call she implemented a 24 month contract on my sim and apparantly also took a cellphone. Besides the multiple emails, calls and running to the police station. It took Vodacom weeks and additional documentation to void the theft against me, extra affidavids for the handset that got delivered where?

Now I am trying to take my business elsewhere as these ******, took 5 minutes to ***** from me and it took me weeks to clear my name not to mention I could not cancel my contract as it had ended.

Now when I go to try to get early cancellation by calling vodacom they want me to go to a store to prove its me, they did not need any proof to ***** but need proof for me to leave. I dont have bad enough words for them.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2022, 13:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team