*****/impersonation theft

Hello Peter<br> <br> So i recently had come across a debit order from vodacom in what seemed to be a case of impersonation by *****s. I have contacted vodacom whom allege that they conducted pre-credit checks before approving the contract to my amazement there is not entry on Trans Union that shows that vodacom did credit checks. also the payslip that the person used has garbbage information that is clearly visible and the three month bank statement doesnt tie back to the credit information from ITC, my question is where and how does Vodacom do credit checks and what are their ***** prevention mechanisms. and why dont they have a dedicated ***** line and email address and why do they take 7-14 working days to conclude their investigations what happens in the meantime while we waiting for them to do simple checks.<br> I need Vodacom to start taking ***** very serious this is totally unacceptable this whole thing could have been avoided if only their merchants did few checks before giving away merchandise to ********** out there. Technically anyone can fabricate information and go pick up a phone from Vodacom because they dont bother to do background checks this is in breach of FICA/RICA acts