***** - impersonation (suspect is an inside job): Identity Theft

I would like to launch a complaint against Vodacom (Benoni – Lakeside Mall – Vodacom Chartz). The have accepted a **** ID copy to expose my account/information to **********. According to the information gather – it looks like an inside job. The following have been identified as a loopholes/incompetence from Vodacom. Because, I didn’t renew my contract with them – they decided to be innovative and renew it on my behalf. 1. They used a **** ID. 2. **** letter 3. Incomplete application form (they didn’t follow their own verification or approval processes for upgrades) 4. Issued their goods without verifying or comparing the existing information with the new ones. 5. Used the incomplete application form to protect the perpetrators (no phone numbers – no application (in the store), no RICA records, no alternative number to confirm with me, no manager approval and more) 6. I have my router and SIM Card with me (Yet they have done a SIM -SWAP on the same number – I was using for data throughout my contract with them). They have done this without notifying/phoning me as it is required by their upgrade. I’m using the same number for more than 11 years - which I used during my application with them). Why did they phone me as it is required by their processes. 7. Credit rating/status has suffered a sit back – due to Vodacom’s incompetence. Please assist. They refused to remove their debit order – I cancelled the debit order with my bank. I’m suffering at hands of Vodacom. Full details (below) – supporting documents (attached). ________________________________________ Please, assist. Identity theft. I think this is an inside Job. I had a contract with Vadocom: through a franchise at Eastern Rand Mall- didn't renew it. But went to Germiston - for an upgrade or another one. 24 months, late didn't renew or upgrade it. After 24 months, it was now running on a month to month basis. This happened for almost 4- 6 months. This month, I received a statement showing that, I took two HP laptops + a router for R16, 500.00. On the 26th September 2017, I went to Midrand – Vodacom Customer Care Centre (I was told about forensic) - they printed me an application form used in the process. ID no: is the same, Names: one name on the applicant's ID. Two names on my mine. These are two different ID's. With the same ID number – which Home Affairs dispute the applicant/Vodacom ID copies? Home Affairs, confirmed that they never issued an ID with this ID number in 2008 -09 -11. I have both ID’s in my position (old and card ID). Which are both recognised by Home Affairs. You can validated by visiting any Home Affairs offices to check the status of these ID’s. Vodacom’s upgrade process requires the manager's approval. This was not the case/followed. It would appear as if is an internal arrangement with **********, Vodacom’s or employees (negligent or incompetence). On the same day, I went to the store (started at Midrand - Vodacom - Benoni Lakeside - where the account was opened): I requested the manager to print the application for me. He agreed. But change his mind - and he said they already sent the documents to Vodacom. But, He was willing to show me, my first applications at Eastern Mall 4 years back). He further told me that Eastern Mall and Lakeside is the same store. He managed to show me, my Eastern Mall application, but was unable to show me the 24 August 2017 application at his store. He also said, the footages for the 24 August 2017, might not be available. The system only stores data for days not a week or month. The application and footages are not there. Who is fooling, who? Hopefully the police will get to the bottom of this. QUESTIONS *****: The failure for Vodacom to follow its own processes - point to inside job. Why was Vodacom's own processes not followed? Why did the Vodacom consultant signed on behalf of the customer? What is the relationship between the consultant and the person who collected the devices? Why did Vodacom accept **** ID and letter? What about the telephone recordings or locating the person who phoned them, pretending to be me (as they alleged - to be so)? Why didn't they use my contact details on the 2015 application? Because the manager showed me my 2015 application at Eastern Mall (Boksburg) - on their system. He said "Eastern Mall and Benoni Lakeside Chartz, is one shop". Why do franchiser keep/hold our information - not Vodacom themselves? Instead of Eastern Mall, where I originally opened my account with Vodacom – I guess they just informed their friends to go use their other shop/store (Lakeside) and they provided them with information (alleged). Midrand: Customer Care Centre - said they don't have the 2015 application - but the franchiser has. Not even the one, I opened my account (Eastern Mall) with - but Lakeside Chartz. The manager showed me the 2015 application - but failed to show or print the 24 August 2017 application. He couldn’t show me the ********** application at his store. Fortunately - Midrand, had printed a copy for me. He got shocked, to realise that, I got the information - already (from Midrand). When asked about the upgrade process, and why this was not followed, He then asked to take a picture or photo of the process. According to the process, the manager, should sign off or approve all upgrades. The store or manager failed to honour this process. They exposed my account to **********. Maybe they know these ********** or work with them (allegations). Which process or system is Vodacom using to check and validate ID's? If any, why was the process or procedure not followed in this case? Now, I got hit by other ********** debit order – yesterday (Description One: CLSV ********** , User Code: 9663 and Transition Amount R 176.17). My bank and affected bank are in a process of identifying the ******* debit order. This is because of the *********** systems and personal - at Vodacom. I have dumped, Vodacom to Telkom - 5GB (any time) and 10GB (00:00 - 7am) = 15 GB a month for R 149 pm (+ a route). Maybe Vodacom is penalising me for this. You see, the manager - took a picture of something, he should/was supposed to be on top off. Amazing!!!!!! I should be inclined with Vodacom requirements – now my TransUnion or credit status is suffering because of the incompetence of other people. I'm waiting for 7 - 14 days - for a formal respond from Vodacom. But won’t rest until the perpetrators are apprehended. I want to know or see the perpetrators and their reasons - and how or where did they get access to my information? I won't rest until this is realised