***** happening with my ID at Vodacom

I received a notification from my credit bureau that Vodacom did an ITC check. I was really surprised why because I did not open an account there.

I phoned Vodacom customer care. The service agent was very helpful Rudi and she managed to flag this as *****. I assume the guy used my details and app**** online.

She advised me that I should send an email to *** and then phone them to follow up. Now this is the problem.

I haven't gotten any response back saying they received the email and I probably dialed the number give maybe 30-40 times without any luck.

Can someone please get back to me and explain what's going on