EN
Ellaline N
1 reviews | Active since Jan 2018
15 Jan 2018, 18:11
***** getting ignored
I have recieved a call today from ********** 000 and the person told me that he was phoning me from Vodacom and asked me if I was applying for a sim swop on my number, because someone was applying on behalf of me. When I said no, but I will go to Vodacom just now, he put the phone down. Lucky for me, I am working in a mall so I have quick access to Vodacom. When I spoke to the consultant, he told me couldn't do anything about it, and that when there's something wrong on my phone, I should go back to the store. ( Now that's like going back to the police after being ****ed, Don't you think?) First of all, when the consultant checked the number, he told me it's a prepaid number, so it is definatley *****, so if they don't do anything about it, why on earth should we RICA??? My family and I have been contract customers at vodacom for more than 15 years, and this is how they handle the situation? No investigation, NOTHING!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Jan 2018, 06:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2018, 06:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jan 2018, 13:53Dear Customer,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query has been addressed and can confirm that no simswop has been processed on your numbers on your account, nor is there any details linked to the I.D number provided on Hellopeter.
Apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2018, 13:53
Official
Dear Customer,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Your query has been addressed and can confirm that no simswop has been processed on your numbers on your account, nor is there any details linked to the I.D number provided on Hellopeter.
Apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
EN
Ellaline N's updateReviewer Update
21 Jan 2018, 14:05It's still not what im asking. Im asking you why you cant prevent it from happening when we go to Vodacom and we give you the number trying to do a simswop on my name? It is a Vodacom number you should be able to do something about it. Why wait untill it happened?
EN
Ellaline N's update21 Jan 2018, 14:05
Reviewer Update
It's still not what im asking. Im asking you why you cant prevent it from happening when we go to Vodacom and we give you the number trying to do a simswop on my name? It is a Vodacom number you should be able to do something about it. Why wait untill it happened?